Terms of Service | OrangeWidow

Terms of Service

Last updated: September 2026

These Terms of Service (“Terms”) govern your access to and use of the services provided by OrangeWidow (“we”, “us”, “our”, or “OrangeWidow”). By using our website, placing an order, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

“Services” means all web development, managed hosting, website care, SEO, and related digital services offered by OrangeWidow.

“Subscription Services” means recurring services such as managed hosting, website care plans, and B.I.T.E. analytics.

“Client”, “you”, or “your” means the individual or entity purchasing our Services.

“Deliverables” means the completed work product provided to you as part of a bespoke project.

2. Service Descriptions

2.1 Bespoke Web Development

We provide custom website and application development services, including but not limited to:

  • Custom WordPress themes built from scratch using native Gutenberg blocks.
  • Bespoke PHP software, custom CRMs, and administrative dashboards.
  • WooCommerce and custom e-commerce solutions.
  • SEO and Generative Engine Optimisation (GEO) implementation.

All bespoke projects are quoted individually with defined deliverables, timelines, and payment terms outlined in a separate Project Agreement.

2.2 Managed Hosting

We provide managed hosting on our AlmaLinux server infrastructure, powered by OpenLiteSpeed, Redis in-memory caching, and cpGuard security. All hosting plans include:

  • DirectAdmin control panel access.
  • Free automated SSL certificates.
  • Daily automated server backups.
  • Postmark transactional email relay.
  • Zero-downtime migration support.

2.3 Website Care & Maintenance

Our care plans provide proactive management of your website application layer, including CMS core and plugin updates, database cleansing, code health diagnostics, and included developer support hours.

2.4 B.I.T.E. Analytics

Our Bulk Insight Tracking Engine (B.I.T.E.) provides analytics dashboard access, indexing status tools, and integrated Google Search Console reporting.

2.5 Ad-Hoc Support

Pay-as-you-go developer time for custom features, layout adjustments, emergency troubleshooting, or one-off consultation.

3. Account Registration & Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

  • Provide accurate and complete information when creating an account.
  • Notify us immediately of any unauthorised access or security breach.
  • Accept full responsibility for all activities that occur under your account.

We are not liable for any loss or damage arising from your failure to secure your account.

4. Payment Terms

4.1 Billing Cycles

Services are billed in advance on monthly, quarterly, or annual cycles as selected at checkout. Invoices are issued 7 days before the due date.

4.2 Bespoke Project Payments

Standard development builds are split into a 50% deposit upon project kickoff, with the remaining 50% balance due upon final testing, sign-off, and launch.

4.3 Payment Methods

We accept payment via bank transfer and card payment through our secure payment processor. All prices are quoted in GBP (£) and are as displayed.

4.4 Late Payments

  • Services may be suspended after 7 days overdue.
  • Data may be permanently deleted after 30 days overdue.
  • We reserve the right to charge interest on late payments at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

4.5 Price Changes

We reserve the right to adjust pricing with 30 days’ written notice for renewals. Existing service periods are not affected.

5. Refund Policy

Our Refund Policy is available at orangewidow.com/refund-policy/ and is incorporated by reference into these Terms.

6. Intellectual Property

6.1 Ownership Transfer

Upon full payment of your final project invoice, full Intellectual Property (IP) rights and copyright for all custom theme files, bespoke plugin code, design assets, graphic elements, and database content are transferred directly to you.

6.2 Our Retained Rights

We retain the right to:

  • Use anonymised project data for portfolio and marketing purposes unless you explicitly opt out.
  • Reuse general code frameworks, libraries, and techniques developed in-house.
  • Display your project in our portfolio with your permission.

6.3 Third-Party Assets

Any third-party assets (stock images, licensed plugins, etc.) remain subject to their original licences. We will inform you of any such assets and their licensing terms.

7. Service Level Agreement (SLA)

7.1 Uptime Commitment

We target 99.9% monthly uptime for hosting services. This excludes:

  • Scheduled maintenance (with advance notice).
  • Circumstances beyond our reasonable control (force majeure).
  • Issues caused by Client code, plugins, or configuration changes.

7.2 Backups

We perform daily automated backups retained for 7 days. Customers are responsible for maintaining their own independent backups for critical data.

7.3 Support Response Times

  • Business hours: 4-hour response target.
  • Out of hours: 24-hour response target.
  • Support is provided via our ticket system and email at [email protected].

8. Acceptable Use Policy

You may not use our services for:

  • Illegal activities or content prohibited by UK law.
  • Spam, phishing, malware distribution, or other harmful activities.
  • Resource abuse affecting other users (excessive CPU, memory, or bandwidth).
  • Copyright infringement or distribution of pirated content.
  • Cryptocurrency mining without explicit written authorisation.
  • Tor exit nodes or proxy services for illegal activities.

Violations may result in immediate service suspension or termination without refund.

9. Data Protection & GDPR

9.1 Data Processing

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Our full Privacy Policy is available at orangewidow.com/privacy-policy/.

9.2 Data Processing Agreement (DPA)

For business customers, a separate Data Processing Agreement is available upon request.

9.3 Your Responsibilities

If you collect personal data through a website we build or host for you, you are responsible for:

  • Obtaining valid consent from data subjects.
  • Providing appropriate privacy notices.
  • Ensuring your data collection practices comply with GDPR.

10. Limitation of Liability

10.1 Cap on Liability

Our total liability to you for any claim arising from these Terms or our Services is limited to the total amount paid by you for the specific service giving rise to the claim in the 12 months preceding the claim.

10.2 Excluded Damages

To the fullest extent permitted by law, we are not liable for:

  • Indirect, consequential, or incidental damages.
  • Loss of profits, revenue, data, or business opportunities.
  • Damages arising from your failure to follow our recommendations or maintain independent backups.

10.3 Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.

11. Termination

11.1 By You

You may terminate Subscription Services with 30 days’ written notice. Upon termination, you are responsible for backing up and migrating your data. We may delete data 30 days after service termination.

11.2 By Us

We may suspend or terminate your services immediately if you:

  • Violate these Terms or our Acceptable Use Policy.
  • Fail to make payment within 30 days of the due date.
  • Engage in conduct that we determine harms our business, other clients, or the integrity of our infrastructure.

11.3 Effect of Termination

Upon termination:

  • All licences and access rights granted to you cease immediately.
  • You remain liable for all outstanding fees and charges.
  • We are not obligated to retain or provide copies of your data beyond the 30-day post-termination period.

12. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any legal proceedings, both parties agree to attempt to resolve the dispute through good-faith negotiation.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

Email: [email protected]
Website: orangewidow.com

By using OrangeWidow’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.