Help Center
Frequently Asked Questions
General Questions
What services does OrangeWidow offer?
We offer web hosting, domain registration, web development, bespoke software systems, and premium WordPress plugins and themes.
How do I get started with hosting?
Simply choose a hosting plan that fits your needs, complete the signup process, and your account will be provisioned automatically. You will receive an email with login details and instructions.
Do you offer a money-back guarantee?
Yes, we offer a 30-day money-back guarantee on all hosting plans. If you are not satisfied, contact us within 30 days for a full refund.
Technical Support
What is your uptime guarantee?
We guarantee 99.9% uptime on all hosting plans. Our infrastructure is monitored 24/7 to ensure maximum availability.
How do I access my hosting control panel?
You can access your DirectAdmin control panel through your account dashboard or directly via the URL provided in your welcome email.
Do you provide backups?
Yes, we perform daily backups of all hosting accounts. Backup retention varies by plan: Starter (7 days), Business (30 days), Enterprise (90 days).